News

Saving time on the helpdesk with technology

As a Managed Service provider, you can imagine we are always on the lookout for efficiencies, a percent here and there eventually amounts to a real change. Over the past few weeks, I have been paying attention to the kinds of calls we were actually getting to our Helpdesk. There are the usual queries, the…

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Exciting telecoms times ahead… Onesource acquired by Microbyte

Well, 2018 has been busy, very busy for us anyway! Our 24/7 global helpdesk is going from strength to strength, cloud services rapidly accelerating, and not to mention our new London office coming online this year too. However, today is about phones, VoIP, and all things telephony. We are absolutely delighted to welcome… Onesource Communications…

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Our view on GDPR…stop the panic

GDPR is the word on everyone’s lips, and here at Microbyte we’re getting asked about it a lot. Many of you are worried about the hefty 4% fine for offending companies, but if you’re already taking data seriously, there’s no need to panic. General Data Protection Regulation will come into effect next May, but most…

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Being in the moment or thinking past it?

Recently I was discussing a case with a colleague, trying to consider the outcomes of a soon to be project. We went through the process, planning for risk, managing expectation etc. all in an attempt to predict the end game. Later that day when I returned home my daughter was fighting with her brother. I…

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How to manage Microsoft

In light of the recent WannaCry attacks, we’ve had a range of clients ask for assistance with their Microsoft licensing. Microsoft conduct software audits to ensure IT users across the globe are keeping on top of their commitments and of course benefiting where possible from the most up to date software and licensing methods. Some…

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