How does a NetAdmin (Technology alignment engineer) benefit your business?
Since the move away from break fix IT, it has long been recognised in the IT industry that consistent technology alignment and standards are the only way to reduce reactive IT support. End users do not wish to be engaged in long IT support conversations, especially in the middle of important tasks.
The expectations placed on IT companies have greatly increased in recent years, with pressures on time, budgets and system uptime to name just a few factors. As a result, IT companies have had to create new models and ways of delivering not only outstanding IT support, but also all other elements of a Managed IT Service.
We believe the only way to increase the predictability of IT systems is by regular proactive improvements which follow a proven system, including scheduled visits and engagement with clients beyond IT support or helpdesk tasks.
Every Microbyte client is assigned their very own NetAdmin who is responsible for continuously keeping their technology and systems inline with out exacting standards. This is not just the physical technology, but also for instance basic business processes, such as on-boarding and off-boarding users, data storage locations, compliance around user permissions, and many more elements besides.
- Regular scheduled site visits to perform physical network health checks
- Standards alignment visits with 100+ point checks to keep track of system changes
- Analysis of reoccurring issues with permanent corrective action (PCA) to reduce IT support
- Identification of improvement areas to ensure continuous improvement and IT evolution
- Assignment of specific experienced engineer who understands your unique requirements
Without a NetAdmin (Technology alignment engineer) a growing business can only “hope” to stay on top of their IT requirements, as without a proven system and high level involvement which goes way beyond an IT support team or Helpdesk, you will at best only learn to react to IT support tickets and system changes “as they occur”, rather than controlling to direction of the IT, taking charge of every element of it and as such creating predictable results.