Are you ready to focus on the growth of your business?
Partnerships thrive on mutual understanding, IT is no different. It’s vital to differentiate between IT support, IT standards and IT strategy.
When you uphold solid IT standards the need for reactive IT support always reduces. Our focus is always on standards and strategy to drive down IT support.
Our process driven approach to Managed IT Services enables us to offer a single unlimited package which incorporates every IT delivery area. It’s important for IT companies to have available resource to not only be able to engage at a high level in the boardroom, but equally to have staff that can effectively deal with the 2am support calls.
Microbyte’s unique offering makes it easy by separating these roles into different departments, for different skill sets. We don’t believe that a 24/7 helpdesk should be handling high level IT discussions any more than a vITD should be installing network printers.
A highly efficient 24/7 Helpdesk is still the core of our business…
Despite the industry move from IT support over to Managed IT Services, our 24/7 Helpdesk still represents a vitally important function in our business, and our ever-growing client base is testament to our success both locally and internationally. Companies across the UK and abroad have chosen to alleviate themselves of the burden of IT support and management, entrusting us with one of their most valuable assets, safe in the knowledge that we will always be on hand when needed.
How do the four MSP IT delivery areas work together?
The above diagram summarises how all four IT delivery areas work together to provide a seamless experience to clients. It also highlights the subtle differences within a genuine Managed IT Service delivery model and the old IT Support break fix model, which is no longer effective in current IT business environments.
Download your free copy, which also includes a short real world scenario of how this process is so powerful.