How We Do It

Your support enquiry



Support

Straight through to a support team member – No receptionist



Dial into your network

Support member can dial in and remotely resolve the problem



On-site Support

If necessary we will arrange a site visit by a member of our development team



Senior Management

If support can’t resolve the problem your enquiry will be escalated to our senior management team


 

Understanding what your business needs is key to providing you with the IT solutions you require. Our IT consultants thoroughly assess your systems and your business working practices to build up an extensive knowledge of how you work so we can not only work with you, but also around you when it counts.

We understand that on-site business service is critical when it comes to IT issues and the need to minimise downtime is absolutely crucial. As a result our IT solutions also provide you with expert technical help to solve your computing issues as and when they may arise.

Our on-site maintenance agreements are ideal for all businesses with non-warranty or warranty-expired IT hardware, regardless of where it was purchased. We provide on-site hardware support for Servers, Desktops, Notebooks, PCs and Monitors, beyond the standard manufacturer’s warranty.

Our software knowledge spans many different platforms so you can be sure we can provide you with the information and help you need to keep your IT systems running, and together with our telephone support team, we can help you configure, install and troubleshoot software application problems if things go wrong – ensuring you are up and running again with minimal disruption.